At All The Five, we value your satisfaction as a customer and are committed to providing the highest quality products. However, we understand that there may be situations where you wish to exchange or return a product. To ensure a smooth experience, we present our exchange and return policy.
Deadline for Exchanges and Return
You have the right to request exchanges or returns within 7 days from the date of receiving your order.
Conditions for Exchanges and Returns
To be eligible for an exchange or return, the product must be in the following conditions:
Unused: The item must be in new condition, not have been used, washed, modified, or damaged in any way.
Tags and Packaging: The product must be returned in the original packaging, along with all tags and accessories.
Exchange and Return Process
To initiate the exchange or return process, follow these simple steps:
Product Exchange
If you wish to exchange a product, we will do our best to provide the desired item, subject to availability. If the desired product is not available, we will offer a refund or an equivalent alternative.
Return and Refund
For returns, the total product value will be refunded after inspection and approval of the returned item's condition. The refund will be processed in the original payment method used in the purchase.
Shipping Costs
Shipping costs for exchanges or returns are the customer's responsibility, unless the reason for exchange or return is due to an error by All The Five or manufacturing defects.
Items Not Eligible for Exchanges or Returns
Some products may not be eligible for exchanges or returns for hygiene or safety reasons. These may include underwear, used products, or custom items.
Customer Service
Our customer service team is available to assist you throughout the exchange and return process. Feel free to contact us if you have any questions or concerns.
At All The Five, we are committed to providing the best shopping experience possible. This exchange and return policy has been developed to ensure transparency and fairness in all transactions. Thank you for choosing All The Five, and we look forward to serving you again soon.
